Terms of Service

1. The Service

V.I.W is a business-management platform for contractors and field-service businesses. It provides tools for leads, jobs, scheduling, crews, estimates, contracts, invoicing, payments, payroll tracking, document generation, and optional AI-assisted features. We may add, change, or remove features at any time.

2. Accounts and eligibility

You must be at least 18 years old and able to form a binding contract to use the Service. You are responsible for the information you provide, for keeping your login credentials secure, and for all activity under your account. Notify us promptly of any unauthorized use. You are responsible for your own users, crew members, and anyone you give access to your account.

3. Trials, subscriptions, and add-ons

The Service is offered on a subscription basis. New accounts include a 5-day free trial, after which the base plan renews at $75 per month unless cancelled. Optional add-ons are billed as additional recurring charges on the same subscription:

• Crew app add-on — $50 per month.
• AI features add-on — $30 per month.

Prices are in U.S. dollars and exclude applicable taxes. Subscriptions renew automatically each billing period until cancelled. By subscribing, you authorize us and our payment processor to charge your payment method on a recurring basis. We may change pricing on a going-forward basis with reasonable notice.

4. Cancellation and refunds

You may cancel at any time from your billing settings. Cancellation takes effect at the end of the current billing period, and you will retain access until then. Except where required by law, payments are non-refundable and we do not provide refunds or credits for partial periods or unused features.

5. AI features are not professional advice

Some features use artificial intelligence to generate estimates, classifications, suggestions, summaries, and other output. AI output may be inaccurate, incomplete, or out of date, and is provided for general informational and planning purposes only. It is not financial, tax, accounting, legal, or other professional advice, and no professional relationship is created by your use of it. You are solely responsible for reviewing and verifying any output before relying on it, and you should consult a qualified professional (such as a CPA or attorney) before making decisions about pricing, worker classification, payroll, taxes, lending, or legal matters.

6. Documents and compliance

The Service can generate documents such as contracts, change orders, lien waivers, preliminary notices, certificates, and tax-related summaries from templates and the data you enter. These are provided as convenience tools and are not a substitute for advice from a licensed attorney or accountant. You are responsible for ensuring that any document, calculation, license number, disclosure, or filing you produce or send is accurate, complete, and compliant with the laws and regulations that apply to your business.

7. Your content and data

You retain all rights to the data, files, and content you submit to the Service ("Your Content"). You grant us a limited license to host, process, transmit, and display Your Content solely to operate and improve the Service for you. You represent that you have the rights to submit Your Content and that it does not violate any law or third-party right. Our handling of personal information is described in our Privacy Policy.

8. Acceptable use

You agree not to:

• Use the Service for any unlawful, fraudulent, or deceptive purpose;
• Send communications you are not authorized to send, or violate anti-spam or telemarketing laws;
• Infringe the intellectual property or privacy rights of others;
• Upload malware or attempt to disrupt, probe, or gain unauthorized access to the Service;
• Reverse engineer, resell, or copy the Service except as expressly permitted; or
• Misuse AI features to evade legal obligations or misclassify workers.

9. Third-party services

The Service relies on third parties — including payment processing (Stripe), email and messaging delivery, cloud hosting, and AI model providers. Your use of those features may be subject to the third party's own terms. We are not responsible for third-party services, and payment-card processing is handled by our processor under its terms; we do not store full card numbers.

10. Intellectual property

The Service, including its software, design, and trademarks, is owned by Virtual Icon Works LLC and its licensors and is protected by law. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service in accordance with these Terms. All rights not expressly granted are reserved.

11. Disclaimer of warranties

The Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that any output, calculation, or document will be accurate or fit for your purpose.

12. Limitation of liability

To the maximum extent permitted by law, V.I.W and its suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or any loss of profits, revenue, data, goodwill, or business, arising out of or related to your use of the Service. Our total liability for any claim relating to the Service will not exceed the amounts you paid us for the Service in the twelve (12) months before the event giving rise to the claim.

13. Indemnification

You agree to indemnify and hold harmless Virtual Icon Works LLC and its officers, employees, and agents from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of your use of the Service, Your Content, your documents and communications, or your violation of these Terms or applicable law.

14. Termination

You may stop using the Service at any time. We may suspend or terminate your access if you breach these Terms, fail to pay, or use the Service in a way that may cause harm or legal exposure. Upon termination, your right to use the Service ends. Sections that by their nature should survive termination will survive.

15. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will provide reasonable notice (for example, by email or in the app). Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

16. Governing law

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. You agree to the exclusive jurisdiction of the state and federal courts located in California for any dispute that is not subject to arbitration or small-claims court, except where prohibited by applicable law.

17. Contact

Questions about these Terms? Contact us at Virtualiconworks@gmail.com.